Viz Help Center

Creating an Account

To create a Viz account, go to and select Create an account.

Create an Account

After you create an account, you will be sent a verification e-mail to confirm your account.

Verify your email

If you don't get the confirmation e-mail or need other assistance, please contact us.

Your organization admin must activate your account before you can use the application. 

Activating an Account

Once the new account is created and verified, the organization administrator must activate the account.

To activate the account, the org administrator must follow these steps:

  1. Log in to Tasktop Viz.

  2. Click Manage Users on the menu bar at the top of the screen.

  3. Find the user you'd like to activate. If you don't see the user listed, make sure they have both created their account, and verified their account (using the link emailed to them).
  4. Update the new user’s role (Member, Executive, or Administrator). Note that Administrators will have access to User Management.

  5. Activate the user using the Active toggle.

Activate your Account

User Roles

User Roles determine the access level that is granted to a user in Tasktop Viz. Three user roles exist in Viz: Member, Executive, and Administrator.

  • Member: This role has the most basic access level and is recommended for most users.
  • Executive: This role has the same access level as a Member and also includes the following permissions:
    • See the Portfolio View
    • Create Product Groups
  • Administrator: This role has the same access level as a Member and also includes the following permissions:
    • Access to the Users screen to activate users and set users' roles
    • Delete tool connections and product value streams
    • Edit the organization name and time zone
    • Access to the User Role toggle to impersonate available user roles
    • Delete users from the organization
    • Downloading and installing the agent
    • Access to the Admin Banner to receive notifications when events occur that may impact your Flow Metrics 

Assigning a User Role

User roles can only be assigned or removed by an Administrator on the Users screen. More than one role can be selected and assigned to a user at one time.

To assign a User Role, navigate to the Users screen, and simply click + Add Role and select the role(s) you'd like to add to the user. That's it! The role(s) has been added.

Removing a User Role

Removing a role is just as easy, just click the x next to the User Role you'd like to remove and select Yes

Remove a Role

Impersonating User Roles

User roles can be imitated by an Administrator using the User Role toggle in the upper right corner. This feature allows you to apply the lens through which you'd like to view Viz, so that you can troubleshoot issues for other users in your organization without switching accounts.

(lightbulb) Note: Admins can only impersonate user roles that they are assigned. 

To do this, simply hover over the profile icon in the upper right corner and select the roles you'd like to impersonate. 

Select User Roles

For example, if the Executive user role is deselected, the portfolio view will not be visible, as portfolio view is only available to the Executive user role.

Executive Role Deselected

Next Steps

After you've created your account, your next step will be to connect to your tools.


if any of your tools are on-prem, your next step will be to install an agent.

User Guide