Error Message Appendix

The following is a complete list of error messages. Error messages are displayed on the Activity screen. More details on specific errors can be found under Troubleshooting and in our FAQ.

CCRRTT-0001E – An unexpected error occurred.

Description

An unexpected error has occurred.

User Action

Attempt to resolve error according to the specific error message.

CCRRTT-0002E – The maximum number of allowable errors has been reached.

Description

The maximum number of allowable errors has been reached. Any errors encountered after the maximum number will be discarded.

User Action

  1. Open the errors page and resolve the listed errors

CCRRTT-0003E – The system has run out of memory.

Description

The system has run out of memory. Services have been stopped.

User Action

  1. Increase the amount of memory available (see help docs).
  2. Restart Tasktop.

CCRRTT-0004E – Configuration migration failed.

Description

Configuration could not be migrated to match an updated version of Tasktop due to one or more errors.

User Action

  1. Investigate the cause of failure by viewing related errors under Issues on the Activity page.
  2. Attempt to resolve error according to the specific error message and corresponding user actions.
  3. Retry the configuration migration from the activity page, or restart the Tasktop application.

CCRRTT-0005E – There is a conflicting artifact association.

Description

The artifact association could not be imported as an existing artifact association conflicts with it.

User Action

Contact support for assistance.

CCRRTT-1000E – Unable to communicate with repository.

Description

There was a network error when attempting to communicate with a repository.

User Action

  1. Check the network connection between Tasktop and the repository.
  2. Try connecting again later.

If the problem persists, contact your network administrator.

CCRRTT-1002E – An unexpected connector error occurred.

Description

An unexpected connector exception has occurred.

User Action

Attempt to resolve error according to the specific error message.

CCRRTT-1003E – An error occurred while executing an operation.

Description

An exception has occurred during the execution of a connector operation.

User Action

Attempt to resolve error according to the specific error message.

CCRRTT-1004E – Connection to LDAP directory failed.

Description

An unexpected error has occurred while attempting to establish a connection with an LDAP directory.

User Action

Attempt to resolve error according to the specific error message.

CCRRTT-1005E – An unexpected error occurred while communicating with an LDAP directory.

Description

An unexpected error has occurred while communicating with an LDAP directory.

User Action

Attempt to resolve error according to the specific error message.

CCRRTT-1104W – Authentication state for repository connection has expired.

Description

The authentication state for a repository connection has expired.

User Action

Typically, the authentication state for a repository connection expires on a periodic basis and authentication will be retried automatically. If the error persists, verify that the repository credentials for the associated repository are correct.

CCRRTT-1105E – Repository collection configuration is invalid.

Description

The repository collection configuration is not valid. This problem is usually caused by a project and/or type being deleted or renamed in the repository, but can also be caused by other problems, such as a change in user permissions within the repository.

User Action

  1. Determine the cause of the problem from the specific error message
  2. Correct the problem on the repository and then click ? Refresh Projects? on the repository collection, or
  3. Remove the referenced project from the repository collection
  4. If a project has been renamed add the renamed project to the repository collection
  5. Ensure all related routing, filtering, and mapping configurations are valid and up to date

CCRRTT-1107E – Connection could not be established with a repository due to a failure during authentication.

Description

There was an unexpected error while attempting to authenticate with a repository.

User Action

Attempt to resolve error according to the specific error message.

CCRRTT-1109E – Repository collection project configuration is outdated.

Description

The Repository Collection project configuration is outdated.

User Action

  1. Identify the outdated project configured from the specific error message
  2. Remove the outdated project from the Repository Collection
  3. Select ? Manage Projects? and press the ? Refresh? button in the Repository Collection
  4. Add the project back to the Repository Collection

CCRRTT-1110E – Repository collection project cannot be found.

Description

The repository collection configuration is not valid. This problem is usually caused by a project and/or type being deleted or renamed in the repository, but can also be caused by other problems, such as a change in user permissions within the repository.

User Action

  1. Go to the affected repository collection configuration page
  2. If the project has been deleted, remove the referenced project from the repository collection
  3. If the project has been moved, click ? Manage Invalid Projects? and select the project???s replacement
  4. Ensure all related routing, filtering, and mapping configurations are valid and up to date

CCRRTT-1111E – Repository collection contains duplicate projects.

Description

The high-level container (i.e. the type of container chosen when clicking ? Manage Projects? on the Collections screen) has changed.

User Action

Before resolving this issue, please:

  1. Review and write down the current artifact routing configuration for any integrations utilizing this collection as these must be reconfigured once the issue is resolved.
  2. To ensure you understand the changes made to your collection, please navigate to the collection and review what is now selected under ? Manage Projects.? No changes will need to be made on this screen.

Once this issue is resolved, your artifact routing will be removed from any relevant integrations, and need to be manually reconfigured.

CCRRTT-1112E – Artifact is locked.

Description

The artifact is locked by another user or process.

User Action

See the specific error message for details on what artifact is locked. Ensure that no other user or process is currently using the artifact, and retry the operation.

CCRRTT-1113E – Connection could not be established with a repository due to an insecure connection.

Description

The repository connection could not be established due to an insecure connection.

User Action

  • Attempt to resolve error according to the specific error message, or
  • Navigate to the specific Repository and enable the setting for allowing insecure connections

CCRRTT-1401E – Integration must specify at least one route.

Description

An integration must contain at least one route.

User Action

  1. Navigate to the integration routing page
  2. Add at least one route

CCRRTT-1402E – Integration must satisfy style constraints.

Description

An integration must satisfy the constraints of its style. This type of error should not happen when an integration is built using the UI.

See the detailed message for more details about the parts of the integration that are invalid.

User Action

  1. Navigate to the integration page
  2. Adjust the configuration to be valid (according to the messages)
  3. If this integration was created via the web UI, consider contacting support

CCRRTT-1403E – Integration must have all collections attached to the same model.

Description

Collections used in an integration must all be attached to the same model.

User Action

  1. Determine which model the integration should be using
  2. Navigate to the integration and determine which collections are not using this model
  3. Either remove the identified collections from the integration, or
  4. For each identified collection, set the mapping to the correct model

CCRRTT-1404E – Collection must have a mapping to a model.

Description

Repository Collections used in an integration must have a mapping to a model.

User Action

  1. Navigate to the collection
  2. Select a Model to create a mapping

CCRRTT-1405E – Integration must have a source Collection.

Description

An integration must have a source collection.

User Action

  1. Navigate to the Integration
  2. Add a collection to be used as a source

CCRRTT-1406E – Integration must have a target Collection.

Description

An integration must have a target collection.

User Action

  1. Navigate to the Integration
  2. Add a collection to be used as a source

CCRRTT-1408E – Integration failed to lookup artifact.

Description

An integration failed to locate the artifact to be modified. This can be caused by:

  • a missing formatted ID value on the source artifact,
  • an invalid formatted ID value on the source artifact, or
  • the absence of a target collection which contains an artifact matched by the formatted ID.

See the detailed message for more details about the parts of the lookup that failed.

User Action

  1. Navigate to the integration page
  2. Ensure the key field is configured correctly on the field flow page
  3. Ensure the data on the source artifact is correct
  4. Ensure a matching artifact is contained in a target collection

CCRRTT-1409E – Integration has invalid filter.

Description

The filter used in the integration has become invalid.

User Action

  1. Navigate to the integration filter in error.
  2. Resolve each error that appears in the filter.

CCRRTT-1410E – Integration must specify a key identifier.

Description

An integration must specify a key identifier for the given collections. Key identifiers are used to determine how to locate artifacts in a target collection. They do this by specifying the field on the source model that contains the target artifact formatted id.

User Action

  1. Navigate to the integration page
  2. Select the two collections missing a key identifier
  3. Navigate to the field flow page and configure a key identifier

CCRRTT-1411E – All specified routes of an integration must be configured.

Description

All specified routes of an integration must be configured.

User Action

  1. Navigate to the integration routing page
  2. Configure all routes which require configuration

CCRRTT-1412E – Integration has a conditional route with invalid configuration.

Description

The conditional routing configuration of the integration has become invalid.

User Action

  1. Navigate to the integration route in error.
  2. Resolve each error that appears in the routing configuration.

CCRRTT-1413E – Collection has invalid repository query.

Description

The repository query used in the collection has become invalid.

User Action

  1. Navigate to the collection.
  2. Resolve the error by selecting a different repository query.

CCRRTT-1414I – Tasktop is currently updating its operational data for this integration.

Description

Tasktop is currently updating its operational data for an integration.

User Action

  1. Wait for the data to be updated.

CCRRTT-1415E – The routing configuration is invalid.

Description

The artifact routing for this integration is invalid because a route endpoint no longer exists, or cannot be routed to (i.e. a more specific route endpoint must be selected).

User Action

  1. Navigate to each collection participating in the integration to review what is now selected under 'Manage Projects.'
  2. Navigate to each integration and reconfigure the artifact routing. Once the routing is valid, this issue will clear.

CCRRTT-1416E – The twinless artifact update configuration is invalid.

Description

The twinless artifact update for this integration is invalid.

User Action

  1. Navigate to the twinless update configuration for this integration.
  2. Resolve the error according to the specific error message.

CCRRTT-10004E – Enterprise Data Stream Integration must have exactly one target SQL Collection.

Description

An Enterprise Data Stream Integration must reference a single SQL collection.

User Action

  • Select a SQL Collection for the target of the Integration that is in error.

CCRRTT-10005E – Enterprise Data Stream Integration must have a source Collection.

Description

An Enterprise Data Stream Integration must reference at least one Collection to be used as a source of artifacts.

User Action

Select a source Collection for the Integration that is in error.

CCRRTT-10006E – Enterprise Data Stream Integration target Collection must have appropriate mapping.

Description

An Enterprise Data Stream Integration???s data Collection must be mapped to a model. This corresponds to the model desired to be reported on.

User Action

Add mappings for the Collection used in the Enterprise Data Stream Integration.

  1. navigate to the Collection
  2. add a mapping to a model

CCRRTT-10007E – Enterprise Data Stream Integration source Collection must provide the correct model.

Description

An Enterprise Data Stream Integration source Collection must be mapped to the same model as the target Collection.

User Action

Add relationship to the model for the source Collection used in the Enterprise Data Stream Integration

  1. navigate to the Integration
  2. identify the model of the target Collection
  3. navigate to the source Collection in error, and ensure that its model matches the model of the target Collection
    • if the source collection is a Repository Collection, add a mapping to the corresponding model
    • if the source collection is a Gateway Collection, ensure its model is set to the corresponding model

CCRRTT-10008E – Enterprise Data Stream Integration target Collection must have exactly one project.

Description

An Enterprise Data Stream Integration???s Collection must have exactly one project.

User Action

  1. Navigate to the Collection
  2. Ensure it has exactly one project which corresponds to the database table

CCRRTT-10009E – Enterprise Data Stream Integration is missing required column.

Description

An Enterprise Data Stream SQL Collection???s underlying database table is missing a required column.

User Action

Add the required column to the underlying database table. See error message for missing column id.

CCRRTT-15002E – Integration services cannot be started due to a problem with the license.

Description

Tasktop integration services cannot be started due to a problem with the license. This problem can be caused by running the software without a license, using features that are not included in the installed license, or by having an invalid or expired license.

User Action

This problem can be resolved by installing a valid license using the following steps:

  1. Obtain a valid license by contacting the Tasktop Support Center
  2. Navigate to the settings page
  3. Press the Apply New License button under License
  4. Paste in the license text and press Save

CCRRTT-15005E – Repository cannot be used due to a problem with the license.

Description

The repository connection cannot be used because connections to repositories of this type are not enabled by the license.

User Action

This problem can be resolved by installing a valid license using the following steps:

  1. Obtain a valid license by contacting the Tasktop Support Center
  2. Navigate to the settings page
  3. Press the Edit button under License
  4. Paste in the license text and press Save

CCRRTT-15011E – Your licensed user count has been exceeded.

Description

Your licensed user count has been exceeded.

User Action

Please contact your sales representative.

CCRRTT-16001E – Services cannot be started until Tasktop security has been initialized.

Description

Tasktop integration services cannot be started because secure password storage has not been configured and initialized.

User Action

  1. Navigate to the Settings page
  2. Specify the Master Password under Secure Password Storage

CCRRTT-17001E – Mapping cannot be applied since it is not valid within the current context.

Description

The mapping cannot be applied since the mapping is not valid for the artifacts in the current context.

User Action

  1. Determine the source of the problem from the specific error message
  2. Either update the mapping to match the artifacts and model in use, or
  3. Update the corresponding artifact schema to match the mapping, for example by changing a field type

CCRRTT-17002E – Collection model mapping is invalid.

Description

The collection model mapping is not valid due to inconsistencies between the collection schema, the model schema and the mapping.

User Action

  1. Determine the cause of the problem from the specific error message
  2. Navigate to the mapping
  3. Update the mapping to match the collection and model in use, or
  4. Update the corresponding collection artifact schema to match the mapping, for example by changing a field type, or
  5. Update the model to match the mapping, for example by adding a field, or changing a field type

CCRRTT-17003E – Artifact could not be created or updated because one or more values cannot be accepted.

Description

An artifact could not be updated or created because one or more of its values are not valid. See the specific error message for details.

User Action

  1. Identify the fields and values that are in error from the specific error message
  2. Correct the source data, either by
    • updating the source artifact, or
    • by making changes to the mapping, or
    • by making changes to the target system so that the provided data is valid, or
    • by providing a new artifact via a Gateway Collection

CCRRTT-17004W – Artifact cannot be processed since it is currently in use.

Description

Artifact cannot be processed since it is currently in use. This temporary problem occurs when Tasktop attempts to process changes to an artifact concurrently.

User Action

This error will resolve itself automatically, no user action required.

CCRRTT-17005E – Field flow is invalid.

Description

The field flow configuration is not valid due to inconsistencies between the the model schema and the field flow.

User Action

  1. Determine the cause of the problem from the specific error message
  2. Navigate to the integration
  3. Select the collection pair
  4. Navigate to the field flow
  5. Update the field flow to match the model in use, or
  6. Update the model to match the field flow, for example by adding a field

CCRRTT-17006E – Artifact was created but some values could not be set.

Description

An artifact was created by an integration but some values on the artifact could not be set.
The resulting artifact has some field values that may not be correct.

User Action

  1. Determine the cause from the specific error message
  2. Either retry the corresponding activity, or
  3. Verify the state of the created artifact and manually adjust values as necessary

CCRRTT-17007E – Conflict resolution strategy is invalid.

Description

The conflict resolution strategy configuration is invalid.

User Action

  1. From the integration, navigate to the conflict resolution strategy
  2. Select an option for the conflict resolution strategy

CCRRTT-17008E – Artifact could not be processed as it did not meet any of the configured conditions on the Conditional Artifact Routing page.

Description

Artifact could not be processed as it did not meet any of the configured conditions on the Conditional Artifact Routing page.

User Action

  • Update the conditions configured on the Conditional Artifact Routing page to ensure the artifact???s field value is accounted for, or
  • Update fields on the artifact to ensure that it meets the conditions set on the Conditional Artifact Routing page, or
  • Update specification for handling artifacts not matched by conditions configured on the Conditional Artifact Routing page to ? Ignore? or ? Default Route? instead of ? Error?.

CCRRTT-17009E – Invalid state transition.

Description

An extension provided invalid values when attempting to transition an artifact.

User Action

  1. Identify the extension that produced invalid values
  2. Identify the fields and values that are in error from the specific error message
  3. Modify the extension to produce a valid transition

CCRRTT-17010E – Repeated state transition.

Description

An extension attempted to transition an artifact with the same transition more than once.

User Action

  1. Identify the extension from the error message
  2. Modify the extension to avoid repeated transitions of the same type for an artifact

CCRRTT-17011E – Extension completed with an error.

Description

An extension completed with an error. See the specific error message for details.

Extensions complete with errors for one of two reasons:

  • the extension intentionally raised an error, for example to indicate that a business rule was not satisfied
  • the extension itself has an error in its implementation

User Action

  1. Determine from the specific error message the cause of the error
  2. Either modify the extension to prevent the error from occurring, or
  3. Modify the source or target artifact to satisfy the condition that caused the error

CCRRTT-17013E – The state transition requires the selection of model fields.

Description

A state transition extension is configured in a collection that has no model fields selected.

User Action

Either disable the state transition of the collection or select model fields for the state transition.

To select the fields for the state transition:

  1. navigate to the collection
  2. navigate to the collection state transitions via the ? Configure State Transition? link
  3. add the model fields required by the state transition in "State Transition Fields"

To disable state transitions in the collection:

  1. navigate to the collection
  2. navigate to the collection state transitions via the ? Configure State Transition? link
  3. select ? None? for "State Transition"

CCRRTT-17014E – Relationship values could not be resolved during synchronization.

Description

One or more relationship links could not be resolved as part of a synchronization.

This problem occurs when two artifacts that link to each other are synchronized out of order.
This commonly occurs when one artifact (A) links to another (B), but the linked-to artifact B has not yet been synchronized.

When the copy of artifact A (A') is created in the target repository, a link to a copy of B (B') cannot be created at that time since B' has not yet been created.
This problem usually resolves itself once B' is created; the link from A' to B' is created once B' becomes available.

User Action

  • None; wait for the error to be resolved automatically, or
  • Remove the unresolved link from the artifact being synchronized

CCRRTT-17015E – Relationship values could not be resolved during synchronization.

Description

One or more relationship links could not be resolved as part of a synchronization.

This commonly occurs when one artifact (A) links to another (B), but the linked-to artifact B has more than one corresponding copy in the target repository. This can be caused by having two separate synchronization integrations that cause B to be copied into the target repository.

User Action

  • Remove the link from A to B, or
  • Remove one of the two synchronization integrations

CCRRTT-17016E – An unexpected error occurred when creating the artifact.

Description

An unexpected error occurred when creating the artifact. The artifact may or may not have been created.

User Action

  1. Do not retry the event without guidance from Tasktop Support,
  2. Contact the Tasktop Support Center for assistance: "https://links.tasktop.com/support"

CCRRTT-17017E – The repository does not support artifact creation.

Description

The repository does not support artifact creation.

User Action

  1. Navigate to the corresponding integration,
  2. Disable artifact creation flow into the specified collection,
  3. Remove all routes flowing into the specified collection.

CCRRTT-17018E – Model does not have all fields required by the state transition.

Description

A state transition extension is configured in a collection that requires fields that are not configured in the model.

User Action

Either remove the missing fields in the state transition configuration, or ensure that the model has the required fields.

To add the fields to the model:

  1. navigate to the model
  2. add the fields

To change the required fields of the state transition extension from the collection:

  1. navigate to the collection
  2. navigate to the collection state transitions via the ? Edit state transition? link
  3. modify the list of model fields

CCRRTT-17019E – Target collection partition could not be resolved during synchronization.

Description

The work item artifact could not be synchronized due to a missing or invalid route.

User Action

  1. Verify which container this artifact is in in the repository, and ensure that either that container or one of its ancestors has been configured as part of a mirrored container structure; or
  2. Ensure that a route has been created for the container in which this artifact originates in the work item integration; or
  3. Ensure that the target container has not been deleted. If it has, and if an error exists for it, re-create the container on the Errors screen. To ensure you see an error for the deleted container, make a change to the still-existing corresponding container in the other collection.

CCRRTT-17020E – Associated target container could not be resolved during synchronization.

Description

The artifact could not be synchronized because the target container could not be found.

User Action

  1. No action needed, the synchronization should be fixed automatically when the containers synchronize.

CCRRTT-17021E – An error occurred when performing state transitions.

Description

A transition was attempted on an artifact but an error resulted.
The artifact may be in an incorrect state.

User Action

Either address the cause from the specific error message, or disable/reconfigure the state transition of the collection.

  1. If the specific error message has a cause, verify the state of the target artifact and manually adjust values as necessary

To disable/reconfigure state transitions in the collection:

  1. navigate to the collection
  2. navigate to the collection state transitions via the ? Configure state transition? link
  3. adjust the relevant state transitions

CCRRTT-17022E – The associated container could not be found.

Description

The container associated with the parent container of this artifact could not be found.

User Action

  • If the parent container is configured in a route, update the routing configuration to use an existing container
  • If the parent container is synchronized by an integration, update the parent container to generate an event for the parent container, and use the ? Recreate Artifact? action

CCRRTT-17023E – For the artifact pair import to succeed, the associated integration must be running.

Description

For the artifact pair import to succeed, the associated integration must be running.

User Action

  • Run the integration associated with the artifact pair file.

CCRRTT-17024E – An error occurred when processing the output of an extension.

Description

An error occurred when processing the output of an extension. See the specific error message for details.

User Action

  1. Determine from the specific error message the cause of the error
  2. Either modify the extension to prevent the error from occurring, or
  3. Modify the source or target artifact to satisfy the condition that caused the error

CCRRTT-17025E – Field value configuration required.

Description

Field value configuration required. The field type for a field in your integration has changed and its field values must be re-mapped.

User Action

  1. Navigate to the appropriate collection (linked above)
  2. Go to Field Mapping screen
  3. Click ? Configure? next to any fields with a ? !? icon
  4. Map the field values and save
  5. Important: Remove this issue to re-enable the integration

CCRRTT-20000E – No integration is listening to the Gateway Collection.

Description

A Gateway Collection has been used, but the collection is not configured as a source in an integration. The payload has been lost.

User Action

  1. Use the Gateway Collection in an integration, or
  2. Stop pushing to the collection (from the external source)

CCRRTT-20004E – Relationship fields of a Gateway Collection must be configured to specify the related repository.

Description

A Gateway Collection must configure the Relationship(s) fields to associate them with the repository having referenced artifacts.

User Action

  1. Navigate to the Gateway collection
  2. Locate the ? Relationship Field Configuration? section in the UI
  3. For each field, select the repository that is associated with that relationship.

CCRRTT-20005E – Gateway collection must have a model.

Description

A Gateway Collection must have a model configured.

User Action

  1. Navigate to the Gateway collection
  2. Select a model and save the changes

CCRRTT-20006E – Gateway Collection cannot be used with the configured payload transformation extension due to a restriction in the license.

Description

A gateway collection has been configured with a payload transformation extension, which is not permitted by the current license.

User Action

Perform one of the following:

  • Delete the offending gateway collection
  • Remove the payload transformation extension from the offending gateway collection

CCRRTT-20007E – Gateway collection must use a token.

Description

A Gateway Collection must use a token.

User Action

  1. Navigate to the Gateway collection
  2. Generate a token and save the changes

CCRRTT-21001E – An unexpected error occurred while sending an email.

Description

An error occurred while attempting to send an email.

User Action

  1. Verify that the email settings are specified correctly in the settings
  2. Attempt to resolve error according to the specific error message

CCRRTT-21002E – Failed to authenticate with the email server.

Description

The mail server rejected the client connection because it was not able to authenticate.

User Action

  1. Verify that the email settings are specified correctly in the settings
    • Double-check the email server hostname and port
    • Double-check the email server credentials
  2. Attempt to resolve error according to the specific error message

CCRRTT-22001E – Artifact Association records with unknown Artifact Handles found and deleted during upgrade.

Description

During database upgrade, one or more associations were discovered to have an invalid reference. The records that reference nonexistent associated records were logged and deleted.

User Action

Do not cancel this error or run the associated integration without consulting Tasktop Support. (https://links.tasktop.com/support)

CCRRTT-30000E – An unexpected error occurred.

Description

An unexpected error has occurred. Check the specific error message for details.

User Action

Check the specific error message for details of the failure. If possible correct the problem described in the error message, or contact your administrator for assistance.

CCRRTT-30001E – Not found.

Description

The entity was not found because the entity no longer exists on the server.

User Action

Ensure that the provided entity id is correct, and if not correct the id and try again.

CCRRTT-30002E – The data provided was not valid.

Description

The data provided was not valid. See the specific error message for details.

User Action

Correct the problem described in the specific error message and try again.

CCRRTT-30003E – The connector kind was not found.

Description

The connector kind was not found.

User Action

Ensure that the connector kind is specified correctly and try again.

CCRRTT-30004E – The request entity was not valid JSON.

Description

The request entity was not valid JSON.

User Action

Ensure that the request payload is formatted as a valid JSON entity and try again.

CCRRTT-30005E – Secure password storage must be initialized.

Description

Secure password storage has not been initialized.

User Action

Configure secure password storage via the settings page.

CCRRTT-30006E – Error communicating with {0} repository.

Description

Error connecting to repository. See the specific error message for details.

User Action

Check the specific error message for details of the failure. If possible correct the problem described in the error message, or contact your administrator for assistance.

CCRRTT-30007E – Error processing request MIME attachment.

Description

The request MIME attachment could not be accepted either due to a bad request or an I/O failure.

This problem can be caused by insufficient disk space or lack of write permissions in the Tasktop application temporary directory.

User Action

  1. Verify that the temporary directory of the Tasktop application is writable,
    • The Tasktop application must have write permissions to the directory
    • The directory must have sufficient available space
  2. Try again

CCRRTT-30008E – Tasktop is stopped, see the Activity View and error log for more details.

Description

Tasktop has been stopped due to unrecoverable errors. See error log for more details.

User Action

Correct the problem described in the specific error message and restart.

CCRRTT-30009E – The database is not available.

Description

The configuration database is unavailable.

User Action

Ensure the configuration database is online and can be reached and ensure Tasktop???s database settings are correct.

CCRRTT-30010E – Connection settings are not valid.

Description

The provided connection settings are not valid. See the specific error message for details.

User Action

Correct the problem described in the specific error message and try again.

CCRRTT-30011E – The database is locked for maintenance and cannot currently be used.

Description

The configuration database is locked for maintenance and cannot be used.

User Action

Wait for the ongoing maintenance to complete.

CCRRTT-30012E – The database is in use by another instance of the application.

Description

The Configuration database is in use by another instance of the application.

User Action

If this is the Tasktop instance which should be running, then shut down any other instances of Tasktop using the same database and restart this instance. Otherwise shut down this instance of Tasktop.

CCRRTT-30013E – Temporary error communicating with {0} repository.

Description

Temporary error connecting to repository. See the specific error message for details.

User Action

Retry your action. If the problem persists, contact your administrator for assistance.

CCRRTT-30014E – Error communicating with repository. Insecure connections are not allowed.

Description

The repository connection could not be established due to an insecure connection.

User Action

  • Attempt to resolve error according to the specific error message, or
  • Navigate to the specific Repository and enable the setting for allowing insecure connections

CCRRTT-30015E – Deployment configuration error.

Description

Configuration applicable to the current deployment is incomplete or invalid.

User Action

Contact Tasktop customer support.

CCRRTT-30016E – Unauthorized user error.

Description

The current user is not authorized due to a restriction in the license.

User Action

Contact your Tasktop administrator.

CCRRTT-50001E – Unable to propagate artifact changes since the target artifact has been removed.

Description

Changes to an artifact cannot be propagated to the corresponding artifact in the alternate repository of a synchronization integration since the target artifact has been removed.

User Action

  • Use the ? Recreate Artifact? action to have Tasktop recreate the artifact that was deleted in the end system and associate it with the still-existing artifact in the other repository (putting them in sync with one another), or
  • Delete the associated artifact, or
  • Move the associated artifact out of its collection such that the artifact is no longer synchronized, or
  • Apply an artifact filter to ensure updates to the artifact will not be synchronized. To do so, make sure the artifact does not meet the filter criteria specified and make sure to configure the filter to apply to artifact updates

CCRRTT-50002E – A conflict has occurred during synchronization.

Description

A field conflict was detected when synchronizing artifacts. A field conflict occurs when the value of a field that is set to flow bidirectionally conflicts across your repositories.

The synchronization of these artifacts was halted with an error because a conflict resolution strategy of ? Error Upon Conflict? was configured and the system was unable to propagate
the value from either artifact without overwriting a change from the other artifact.

User Action

  • Change the conflict resolution strategy to have one of the repositories dominate in case of a conflict, or
  • Manually change the conflicting value on at least one of the artifacts such that there is no longer a conflict, or
  • Change the field flow of the affected field to be unidirectional (in which case a conflict is not possible)

CCRRTT-50005E – A conflict has occurred during synchronization.

Description

A conflict was detected when synchronizing artifact containment. A conflict occurs when one or more containers of synchronized artifacts is changed for both artifacts.

User Action

  • Change the container of one or both artifacts to its original value or
  • Change the conflict resolution strategy to have one of the repositories dominate

CCRRTT-50006E – Unable to update artifact due to values for dependent single selects not found.

Description

Unable to find a new value for an unchanged dependent field.

User Action

  • From the error message find the field that the field in error depends on
  • In the repository add a value with the same label as the one provided in the error message

OR

  • Change the field that the field in error depends on back to its original value

OR

  • Remove the mapping for the field that the field in error depends on

CCRRTT-50007E – Multiple matching containers were found.

Description

Multiple matching containers were found when attempting to match containers.

User Action

  • Disable container matching in the container mirroring configuration, or
  • Rename the containers such that only one container matches, or
  • Change the container matching configuration to choose the first matching container, or
  • Change the container matching configuration to match containers differently

CCRRTT-50008E – This integration cannot be started because a required relationship cannot be resolved.

Description

The integration cannot be started because a required Relationship field cannot be resolved.

User Action

  • Create an integration to synchronize the artifacts referenced by the specified field, or
  • Add a constant mapping to the specified field.

CCRRTT-50009E – Time Tracking integration model must have a field of type Time Entries.

Description

Model used in a Time Tracking integration must have a field of type Time Entries.

User Action

Either

  1. Navigate to the model
  2. Add a field of type Time Entries

Or

  1. Create or select another model having a field of type Time Entries
  2. Ensure that each collection used in the integration is using the selected model

CCRRTT-50010E – Time Tracking integration Collection must have a field mapping to a field of type Time Entries in the Model.

Description

Collections used in a Time Tracking integration must have a field mapped to the model Time Entries field.

User Action

  1. Navigate to the collection model mapping
  2. Add a field mapping to the model Time Entries field

CCRRTT-50011W – Time Tracking integration target Collection does not support impersonation of the Worker field.

Description

The selected collection does not support worklog impersonation and so has limited use as the target in a Time Tracking integration.
The worklogs will be filed under the user of the target repository connection.

CCRRTT-60001E – Error initializing password encryption.

Description

Secure password storage requires 256-bit AES encryption which is not available in the Java runtime environment.

User Action

This problem can be resolved by installing the Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files in the Java runtime environment. The download is available from oracle.com including a README file with installation instructions.

Alternatively, the unencrypted level of the password store maybe used.

CCRRTT-61001E – Connector is missing requirements.

Description

The connector requirements are not met.

User Action

Read the connector-specific error message to determine which requirements are unsatisfied.

To provide 3rd party components such as a library or SDK, follow the following steps:

  1. Navigate to the ? Repositories? screen.
  2. Select the repository for which the requirements were unsatisfied.
  3. On the repository connection screen, provide the required files.

CCRRTT-61101E – Connection credentials were not accepted by the repository.

Description

There was an authentication error while attempting to communicate with a repository.

User Action

  1. Verify that the credentials for the associated repository are correct in the settings.

If these steps do not resolve the error, ensure that the user has sufficient permissions in the target repository to create and edit artifacts.

CCRRTT-61102E – Connection HTTP proxy credentials were not accepted by the repository.

Description

There was an authentication error with the proxy server while attempting to communicate with a repository.

User Action

  1. Verify that the proxy credentials for the associated repository are correct in the settings.

If these steps do not resolve the error, contact your network administrator for assistance.

CCRRTT-61103E – Connection settings are invalid.

Description

The connection settings are invalid.

User Action

  1. Open the connection settings page for the repository that is in error.
  2. Update the connection???s settings to valid values.

If these steps do not resolve the error, contact support for additional assistance.

CCRRTT-61104E – Tasktop is unable to communicate with this repository as it is experiencing high server load.

Description

Tasktop is unable to communicate with this repository as it is experiencing high server load. This problem is usually caused by exceeding the number of API calls a repository can receive or otherwise placing a high load on the repository.

User Action

This error will resolve itself automatically when the repository is no longer experiencing high server load. You can also set an event rate limit on the repository connection screen in Tasktop to limit the number of Tasktop events processed for this repository per minute.

CCRRTT-61105I – This message is to notify you that Tasktop had suspended communication with a repository due to high server load on that repository. Communication has since resumed.

Description

This message is to notify you that Tasktop had suspended communication with a repository due to high server load on that repository. Communication has since resumed.

User Action

None.

CCRRTT-63001E – Integration services cannot be started since the current license has expired.

Description

Tasktop integration services cannot be started because the current license has expired.

User Action

This problem can be resolved by installing a valid license using the following steps:

  1. Obtain a valid license by contacting the Tasktop Support Center
  2. Navigate to the settings page
  3. Press the Apply New License button under License
  4. Paste in the license text and press Save

CCRRTT-64001E – Integration cannot be used with the configured repositories due to a restriction in the license.

Description

An integration cannot be run because it is configured with repository pairs which are invalid under the current license restrictions.

User Action

Perform one of the following:

  • Delete the offending integration
  • Disable the offending integration
  • Update the offending integration to use repository pairs allowed under the current license restrictions

CCRRTT-65001E – Extension cannot be used because of a restriction in the license.

Description

A value transformation extension is present which is not permitted by the current license.

User Action

Perform one of the following:

  • Provide a license that includes extensions of this type, or
  • Remove extension by navigating to the the Settings -> Extensions page

CCRRTT-66001I – Tasktop is currently updating its operational data with a collection’s project replacements.

Description

Tasktop is currently updating its operational data with a collection???s project replacements.

User Action

  1. Wait for collection update to complete.

CCRRTT-66002I – Tasktop is currently updating its operational data with a collection’s project replacements.

Description

Tasktop is currently updating its operational data with a collection???s project replacements.

User Action

  1. Wait for collection update to complete.