Troubleshooting (Settings)

Introduction

Troubleshooting (Settings) can be accessed by clicking the Troubleshooting tab on the Settings screen.

Troubleshooting Tab

Under Troubleshooting, you can access:

Logging

Under General (Settings), you can access:

Configuration
Master Password Configuration
Storage Settings

Under Notifications, you can access:

Email Notifications

Under License, you can access:

License

Under Extensions, you can access:

Extensions
Key-Value Stores

Under Advanced, you can access:

Flow External Workflow Changes
Move Routes Between Integrations
Import Artifact Pair Information
Upgrade Backup Files

Logging

For troubleshooting purposes, Tasktop logs various events that the application performs.

There are two logging levels available:

This type of logging is sufficient for most scenarios.

Updating the logging levels immediately changes the logging granularity. Tasktop does not need to be restarted for the change to take effect.

Normal Logging Enabled

This setting provides more detailed logs. Due to the large volume of logs created during Troubleshooting logging, this option has a time limit with a maximum of 24 hours. If Troubleshooting level is selected, the Normal logging level can be enabled at any time by clicking Stop Troubleshooting Now.

Updating the logging levels immediately changes the logging granularity. Tasktop does not need to be restarted for the change to take effect.

Troubleshooting Logging Enabled

Downloading Logs

Please reference the Troubleshooting page for instructions on downloading the logs as part of the Support and Usage Report.